Ekta Chauhan I’ve been visiting this place for almost three years to get my eyebrows done, often scheduling my appointments when Sanaz is on shift because she always does an amazing job. However, my experience on March 1st was extremely disappointing and painful.
I had an important event to attend and trusted that any professional at this store would be equally skilled and careful with my skin. Priya B, who was working that day, gave me the worst eyebrow threading I’ve ever had. She cut my skin multiple times, leaving it bleeding, and showed no concern when I pointed it out. Instead of being careful, she continued using the thread over the wounded area, making it worse.
To make matters worse, she was rushing through the service while attending to two customers at once, despite my appointment being booked in advance. I usually wouldn’t mind, but when it leads to carelessness and injury, it’s completely unacceptable.
By the time I got home, my skin was burning, irritated, and too painful to even apply a mild lotion. I had to miss my event because of the discomfort, and the wounds took over a week to heal.
A business that offers beauty services should ensure that all staff members are properly trained and professional. If someone isn’t skilled enough, they shouldn’t be working on customers’ skin. I expected much better from this place, but this experience has made me seriously reconsider coming back.
Happy to share pictures if it helps.
1 /5