Alexander Jewellers & Watchmaker North Rocks - North Rocks (NSW)

1 /5 Eliza B: I cannot believe the rudeness of the man and woman that run this store!! My young daughter went in to purchase a ring for my Birthday. The sales person told her that if she paid cash shed give her a 20% discount. My daughter asked if it didnt fit me what could be done and was told that there would be no problem bringing it back to be resized. The ring is way too large for any of my fingers so I took it back for resizing. The woman said to me, "well wheres your receipt" I explained that as my daughter paid cash she wasnt given a receipt but it was in one of their boxes and one of their gift bags. She said "I dont care, I will do nothing without a receipt". The man in there was just sitting down staring at me, I asked him to come over and talk with me about it as I was getting a very hostile response from the woman. He just said, "look, anyone could get hold of one of our boxes and put any ring in it, how would we know". I was shocked and asked him if he was suggesting that I was lying, to which he responded, "look, dont get upset now, just leave". I saw the box of rings that looked exactly like mine and pointed to them saying you can tell its from here as no one else has rings like this. I explained that my daughter spent $324 of her pocket money on this ring and was offered a 20% discount off the original price of $405 if she paid cash. She wasnt given a receipt but was told it would be no problem to resize it as theyd recognise it was one of their creations. All I can say is that I will never ever step foot into that store again or have anything good to say about it. My 15 yr old daughter was completely ripped off as the ring isnt even worth $120 as its just a thin silver band with a plastic looking stone in it (as valued by 2 other jewellers) But to take advantage of her good intentions by asking for cash with no receipt and now I cant even wear it, is simply disgusting. The only positive is that I saw that a Prouds Jewellery store is opening up right opposite them- Karma

5 /5 Soilder: A great selection of Pieces, I’ve Visited Alexander Jewellery Today and was amazed at their Collection! Saving up so I can Pick out a gem for my Wife.

5 /5 frais.: Exceptional service and unmatched craftsmanship! I recently visited Alexander Jewellers & Watchmaker and was thoroughly impressed with their professionalism, attention to detail, and customer care. Their team went above and beyond to ensure I found exactly what I was looking for. The quality of their jewellery and their expert knowledge truly stood out. From custom jewellery design to expert repairs, their services are second to none. The staff are friendly, attentive, and always willing to go the extra mile to make sure you’re happy. I highly recommend Alexander Jewellers to anyone looking for stunning jewellery and exceptional service. This is a business that genuinely values its customers, and I will definitely be returning for future purchases!

5 /5 Annie: Great place. My regular jewellers. Will always go to them to buy quality jewellery at reasonable prices. The reps are a husband and wife duo, so I know Im getting personal service and helping a family owned business. Also they perform on the spot repairs for watches and jewellery... Yes!