5 /5 Jeffrey Krigstein: Tommy, Susan and the AusFinance team looked after us through the whole process of refinancing our mortgage. They helped us find a much better deal with another bank. It was the first time weve ever refinanced, so we were very green and needed a lot of explanation about each stage of the process. The AusFinance team did a great job of explaining everything and preparing us for each step. Their service was proactive and engaged, making themselves available for calls when we needed support at any stage of the process. Their support has continued even past our settlement, with the team checking in to make sure everything is going smoothly. Id gladly use them again in the future.