Commonwealth Bank Carlingford Branch - Carlingford (NSW)

1 /5 selina Luo: I am the business account customer and came in to use the coin exchange machine. When I arrived, the machine was displaying “Out of Service.” The reception staff asked me to join the queue. After waiting in line for 15 minutes, I finally reached the counter, where the teller asked me to wait while she checked the machine. I waited another 5 minutes, and she returned to tell me it was ready. However, when I went back, the machine still showed “Out of Service.” I then had to find a staff member again, who told me to wait while they attempted to fix the machine once more. This back-and-forth was a complete waste of my time. After waiting in line for 15 minutes, I should have been assisted directly at the counter rather than being sent repeatedly to a machine that was not working. If the machine was out of service, it should have been addressed before opening for the day, ensuring it was ready for customers. Overall, this was a very disappointing experience.

5 /5 Jhanvi Dave: Today, I had a very good experience at a Carlingford branch, i wanted to open an account and wanted get a travel card as well, branch manager, Michelle helped me and explained everything to me. In addition to that, she also helped me understand some more advanced features of CommBank app and it was already 15-20 minutes after their closing time. So, i would say great customer service by Glen and Michelle!

5 /5 Li-Anne Tung: I want to commend Michelle for her professionalism. I visited the branch on 18 Feb, 3:30pm, not realising there would be a rush of customers behind me. Michelle promptly noted my enquiry and while I waited for her colleague to attend to me, I watched Michelle confidently and knowledgeably responded to each query. And despite her being very busy, she still kept me in mind and updated during my 30min wait (no one’s fault). I was very impressed by her level of service.

5 /5 Jaime Koukoutas: Fantastic service by Glen. Made up for some of the horrible service from the front of house staff earlier today. If i could give more stars i would. Glen was professional, fast & effective service. As for the front of house staff less than 0 stars applicable. Tried making an appointment and they were rude and hard to deal with. Upon coming back 4 hours later got told our appointment was cancelled without notifying us. Thanks mate

5 /5 Alan Cheung: Yes, the staff here is extremely efficient and friendly. I just need 15min and have got all the issues sorted out with no problem at all. Amazing. Special credit to Stephen. Thx so much.