Commonwealth Bank Hornsby Branch - Hornsby (NSW)

5 /5 Sally _lxq: I’d like to give a big thanks to Sze for helping me open my account today. She was so friendly and patient, and really made the effort to communicate with me in Chinese. She explained everything clearly and even taught me lots of small details. I truly appreciate her help and wish her all the best in her work!

5 /5 Tony Duncan: Joanne was so helpful to us today. We came in without an appointment and she helped us open an account, close off a mortgage and fix our travel cards. She worked through each process with us, answered our questions and explained the options. The management of customers at the front desk is also superb. We were made to feel so welcome.

1 /5 Cora Zhao: I’ve visited several CBA branches before, and most of the staff I’ve met have been friendly and helpful. Today, I went to the Hornsby branch to make an online transfer above my daily limit. Unfortunately, my experience with one staff member there was not very pleasant. The way she asked for my ID, card, and other details felt more like commands than assistance. Some questions were repeated even after I had already answered them, and her wording often came across as “you have to do this if you want…” rather than offering guidance. Throughout the process, she didn’t smile or create a welcoming atmosphere — instead, it felt like she just wanted me to leave quickly. I completely understand that sometimes a request cannot be processed for certain reasons, and that’s fine. What left me uncomfortable was more about her attitude and lack of friendliness. Sometimes subtle biases can feel invisible, and I truly hope that wasn’t the case here, perhaps she was simply having a difficult day. Still, I believe the branch would benefit from staff who can handle customer interactions with more warmth and professionalism.

5 /5 William Webster: Excellent service at the Commonwealth Bank Hornsby branch! Narelle and her team were friendly, professional, and went above and beyond to help me. Couldn’t recommend them more!

1 /5 kee young choi: The coin changing machine in this bank often breaks down and I went there twice this morning, but it broke down. After opening the bank, I went again and there were two employees and two customers. I asked them to change the coins, but they told me to come back later because there were not enough employees on Saturday. I asked them what time they would come, but they answered that they didnt know. I didnt seem to have a desire to change it. This is my main bank and I had a business card and I also deposit money every day. This attitude of the employee is so unpleasant and unbearable. Eventually, I changed the coins right away from another bank nearby and the employees were so kind. I will move to the bank. Commonwealth Bank will have to retrain the employees service training.