1 /5 Cora Zhao: I’ve visited several CBA branches before, and most of the staff I’ve met have been friendly and helpful. Today, I went to the Hornsby branch to make an online transfer above my daily limit. Unfortunately, my experience with one staff member there was not very pleasant.
The way she asked for my ID, card, and other details felt more like commands than assistance. Some questions were repeated even after I had already answered them, and her wording often came across as “you have to do this if you want…” rather than offering guidance. Throughout the process, she didn’t smile or create a welcoming atmosphere — instead, it felt like she just wanted me to leave quickly.
I completely understand that sometimes a request cannot be processed for certain reasons, and that’s fine. What left me uncomfortable was more about her attitude and lack of friendliness. Sometimes subtle biases can feel invisible, and I truly hope that wasn’t the case here, perhaps she was simply having a difficult day.
Still, I believe the branch would benefit from staff who can handle customer interactions with more warmth and professionalism.
