Commonwealth Bank Menai Marketplace Branch - Menai (NSW)

5 /5 Mykyta Gorbach: Excellent bank and kind employees who will always help. I express my great gratitude to Victoria for her help. Thank you

5 /5 sarah wasan: I would like to thank Rosanna and Danielle for always helping me and going above and beyond to sort out an issue I had with access to my goal saver account that was locked by Roselands branch and cost me 2 weeks with no access to my money. Rosanna kept me fully informed by phone and called to confirm when everything was finalised. Please thank Rosanna, Danielle, and all the Menai team. These girls always go above and beyond, even returning calls after business hours

1 /5 Cam Elkins: For the second time, one of their ATMs failed to dispense that cash I asked for, yet it still registers on my (non-commbank) account as a withdrawal. And THEN takes me 3-5 weeks for the complaint I lodged to resolve itself so that I can get my money back. Ive heard that this happens frequently.

1 /5 Vanessa Luciani: I had an extremely unpleasant experience at the bank branchs left counter on October 6th, at 1:40 pm. I visited the bank to inquire about the process of making an international money transfer to my home country, specifically mentioning that we typically use a barcode for payment in Brazil. I was well aware that Australia does not use these payment methods, and I was seeking guidance on how to pay a Brazilian “bill” (boleto/barcode) using my Australian bank. However, the woman at the left counter, who appeared to be in her early 50s, responded emphasising the differences between Australia and Brazil with a tone of mockery. Her response left me feeling deeply offended and dismissed, as I had already explained her my understanding of the payment systems in both countries. What I was seeking was clarification on how to navigate these differences. Furthermore, I had additional questions about fees, the IOF (tax), and other related details for the international transfer, but my inquiries were not addressed. Instead, I was met with impoliteness and a complete lack of willingness to assist. This experience left me feeling mistreated. Such behavior is unacceptable, especially from a bank representative who should be trained to provide assistance and guidance to customers. I left the branch feeling extremely disappointed and disheartened. My visit wasnt just about obtaining a form but rather about obtaining crucial information related to a significant financial investment I hold in Brazil. I was also dismayed by how abruptly she ended our interaction without even checking if I had further questions. She simply turned her back on me, shifted her attention to another customer, and left me feeling completely invalidated and unwelcome, mocking me again when I mentioned I still had some questions, saying I have to wait in the line (which I spent quite some time waiting on her assistance) as she needs to assist other customers. I hope that sharing this feedback will lead to corrective action and improved customer service at this branch. No one should be subjected to such treatment, and I believe that its important to address the behaviour I encountered during this encounter.

5 /5 Jason Fechner: Arial was brilliant handling my unusual situation with my late Mothers bank account, which required many documents and checks via head office to close the account. Whilst it took some time, Ariel was compassionate and extremely helpful with the processes and eventually arranged a Bank cheque on the spot.