Commonwealth Bank Mortdale Branch - Mortdale (NSW)

4 /5 Trish Hopper: A huge thank you to the team at Mortdale, Rosemary in particular, who has been so kind and helpful over the past 2 years following my Dads passing, supporting me sort out some estate matters. And Georgina from the Rockdale branch provided excellent service while she was filling in at Mortdale last week.

5 /5 crazy corners: ⭐⭐⭐⭐⭐ Excellent local branch with friendly service. I visited CommBank Mortdale recently and had a smooth experience. The staff were polite, helpful, and took time to explain things clearly. The queue was short and I was served quickly. Convenient location near shops and public transport. Highly recommended for anyone needing in-person banking services.

5 /5 Andrew mcnicol: Just spent nearly an hour with a truly professional and caring staff member at CBA Mortdale to arrange a discharge of mortgage, close some accounts open others after our retirement and home downsizing. Absolutely first class service that could never be replicated online.

1 /5 lisan chen: Extremely disappointing experience at CommBank Mortdale. My mum, a long-time CBA customer, needed help with an international transfer but does not speak English. I went with her to assist, but we were told by Joanna that I could not translate for her — which is understandable for official bank policy . However, instead of offering to call the TIS National Interpreter Service (which is standard CBA policy), Joanna refused to assist us at all and told us to go to the Hurstville branch. We were basically kicked out, despite having all of my mum’s customer information already set up at Mortdale. Now we’re stuck at the Hurstville branch, where they’re starting from scratch and taking forever to set up everything again. This could have easily been avoided if the staff had simply used the free interpreter service available to them. This was not just poor service — it was lazy, unhelpful, and completely dismissive. Extremely frustrating and disrespectful, especially toward an elderly non-English speaking customer. CommBank can and should do much better than this.

5 /5 Nat Smart: A huge thank you to Jeanette at the mortdale branch who was so professional and caring when I had to close my mothers account after passing. The process was easy and hassle free at at an already difficult time Jeanette made the process less stressful. Great service.