5 /5 Nicole Cooper: I want to express my deepest gratitude for the exceptional support I received from Justine at Core Value during a particularly difficult time for our family.
Due to errors in Centrelinks assessment of Dads financial asset information, my fathers Age Pension was incorrectly cancelled—right as he was entering palliative care in a high-care residential facility. It was an extremely stressful and upsetting situation, particularly as my father had no other income, and did not own a home (his property had previously been sold to pay the RAD for his former aged care facility).
Justines guidance was invaluable. She clearly outlined how to identify and communicate the critical issues and helped me challenge the errors made by Centrelink. With her support, I was able to correct and evidence Dads financial information, successfully appeal the decision, and ultimately have his pension reinstated, with full back pay of the missed payments.