Crunch Fitness Chatswood - Chatswood (NSW)

5 /5 Matthew Felice: Signed up for this gym using my fitness passport the other morning. Sign up process was seamless with great help from Ben on the front counter. Was done in 2 mins which was extremely helpful. Gym is tidy and massive, a couple of every machine means ur not waiting around. Very happy with my experience so far which was made even better by Ben!

5 /5 s1: I recently joined this gym and got an awesome family pack deal for me & my family. From the moment we walked in, the staff were so welcoming and easy to talk to. Special thanks to Guy and Julia, they were both fantastic! Super friendly, patient, and genuinely helpful the whole way through. The gym has a great vibe. Happy to join :)

5 /5 Theo (Theo): I love Crunch Chatswood. I’ve been a member for over 2 years now, it’s spacious, has enough equipment and opens at 5 am which it’s perfect for me. I’d love the aircon to be stronger but I can understand it’s not an easy improvement to be made. Special THANKS to the staff who opens in the morning, he’s NEVER late, always friendly, and I truly appreciate his effort. Dom

2 /5 Peter Juhasz: The fitness center is well-equipped and conveniently located. I enjoyed going there for three months since I’ve been in Sydney. As I’m only in Australia as a tourist for a total of four-five months, I opted for a pay-as-you-go membership. When I became a member, I paid $51,80 as a "Final month membership fee" deposit. According to the receptionist, this amount would allow me to continue using the facility for free for four weeks after canceling my membership. Unfortunately, they did not honor their promise—after I canceled my membership, I never received the promised four weeks of complimentary access. The friendly tall young man at the front told me I wasn’t entitled to it because I hadn’t paid the “keep-up fee” after three months. In Europe, when we pay for something, we expect to receive the service we’ve paid for. I’m truly disappointed that my experience ended this way with the Chastwood Crunch team.

3 /5 Charlie Adams: The gym itself is exceptional for the price — well-equipped, spacious, and great value overall. On my first visit to make inquiries and take a tour, the staff were professional, proactive, and gave a very positive impression. If that same team were still here, I would have happily given the gym 5 stars. However, when I officially started attending a week later, there was a complete staff change, and the difference was obvious. The new staff come across as lazy and unprofessional — often pretending to be busy on the computer, scrolling on their phones, or playing with their hair while engaging with customers in a way that feels more like flirting than genuine assistance. Unlike the previous staff, they don’t even use their downtime to wipe down equipment or maintain the space. And while we are now out of the pandemic, it’s still important to keep the gym hygienic by wiping down the machines regularly — something that seems completely overlooked. It’s disappointing because the facilities deserve a higher rating, but the lack of professionalism from the new staff makes the overall experience fall short. For now, I can only give 3 stars.