Fitness First Kings Cross Platinum - Potts Point (NSW)

1 /5 Kharrit: The overall smell of the gym is not great, and the steam room is constantly out of service. Out of the 8 showers available, 6 were broken for almost three weeks not long ago, this is unacceptable, especially during peak hours when there are easily over 100–150 people using it. Of course, not everyone showers, but a large percentage do, and the lack of functioning showers creates an unpleasant and frustrating experience. On top of that, the hair dryers have been in terrible condition for months with no signs of repair or replacement. The standard of maintenance is far below what should be expected. Members are paying for quality and availability, yet the wet areas and basic amenities are often unavailable or in such poor condition that they cannot be used. The positive side is that the staff are always friendly and helpful, and the gym floor and equipment are generally well maintained with regular servicing. Unfortunately, this does not make up for the ongoing neglect of the facilities. Management needs to urgently address these issues and provide members with the standard we are paying for.

4 /5 Euge 1111: I think the gym is well located and easily accessible. They’ve added new machines on the upper floor, which is really appreciated. The reception staff is great—very friendly and helpful. There are showers, a sauna, and even a hairdryer available. Update they offer reformers pilates Cons: • One of the elevators is currently out of order, and they seem quite old. • There’s no real access control—many people enter without a membership card, and honestly, it doesn’t seem like they’re paying members, yet they still use the facilities. • The sauna is often out of service, and some machines, like treadmills or bikes, are frequently broken. • You have to rent towels. • The bathrooms are sometimes dirty, and some lockers are missing doors or handles.

5 /5 desi sher: Im a tourist, travelling through Australia and I went to the gym, and explained that I was a paid member of Fitness First in Indonesia (and showed my online pass) and asked if I could kindly use the gym for just the one time, whilst I was in Sydney? To my surprise, I got an instant Yes, a friendly smile and curiosity from an employee called Omar. He was very likeable, shook my hand and welcomed me to the gym. Excellent service! The gym itself was good, lots of people around on a Mon morning, plenty of machines and loose weights.

1 /5 Declan P: I had gotten a job down in Sydney for a month and needed to get a gym membership whilst I was there. A friend of mine went to Fitness First so we headed down to see what the details of short term sign up were. The guy behind the counter was friendly and let me know their shortest period was 3 months. I told him that I was only there for the month and wouldnt be back in Sydney until January (there are no Fitness Firsts where I live) and it may make more sense for me to look into other gyms as they would work out cheaper and only charged weekly which might end up being a better deal for me. He let me know that they in fact had a freeze system so I could freeze my membership until January. This sounded good to me so I decided to sign up. After my gig I called to freeze my membership until January and had no issues there. The issue arose when I noticed that they had a freeze charge for $5 a week. Whilst this is in their terms of service online (and within their right) both employees failed to let me know which made me feel as though I wasnt given all the information I needed to make an informed decision. Like hed left it out just to get the sale. Seek to discuss a solution or cancel my membership all together I called the gym 3 times over 3 weeks. Each time I was told that I needed to speak to a manager about this issue and they would call me back shortly. Frustratingly I still have not received a call back from anybody and am continuing to be charged. Seeing as I have attempted multiple times to reach out and solve this amicably I see no other choice then to leave this review. Happy to chat further :)

1 /5 Daniela Conte: I had a really bad experience at this gym. I signed up and after just one week, I came out of a Pilates class to find that my belongings were missing from my locker. Luckily, they eventually reappeared — but in a very strange way. After checking every single locker one by one and finding nothing, we went back later to check again, and suddenly my things were there. On top of that, the gym is quite run-down, and I didn’t feel comfortable that day. To make things worse, when I tried to cancel within the trial period, they wanted to charge me a cancellation fee. I wouldn’t recommend this gym and definitely wouldn’t go back.