Fitness First Top Ryde - Ryde (NSW)

3 /5 K Chow: Love the size of your gym and the facilities you have to offer. But three critical issues - 1. Digital access (ahh it’s 2025 and every other gym has it). There’s a sign says “digital access to your club now available” at the entrance so I scan and it’s just the app, no digital pass 2. Fix your bathrooms (every fitness first I’ve been have 20-30yo dated bathrooms ) 3. Your staff at the desk tend to push responsibilities Last time I was here asking about my Medibank connection with fitness first, they said they don’t know /can’t help me , I have to go to the branch I signed up from This time I saw the sign about digital access I asked the staff, he says “its not available yet, I don’t know. Idon’t work here I’m just covering someone “ , but the question is about the digital access you put a sign out for , should be chain wide problem if your staff is not trained to know what you’re providing. Theres already a lot of good gyms up and coming, this is the least expectations please fix these.

1 /5 Tara Hicks: The womens facilities were more disgusting than usual today. The women using these facilities are foul. The cleaners are either lazy or not employed during the busisest times of the day (Ive never seen a cleaner). For the money I pay for a weekly membership - I expect clean facilites. I dont want to end up with athletes foot. Will you please fix that leak? It creates such a hazard and is a lawsuit waiting to happen. You know which one, its there everyday. The staff see it when they use the same facilities. The leak runs from the base of the lockers - to the toilets - no where near the showers. Update: Can confirm the leak has NOT been fixed. See last pics taken.

5 /5 Ruben N.: Not sure why they got a lot of bad reviews here. It gets busy after 5 pm (obviously!), but before that its completely fine! They just changed some older machines to the new ones, and I love it! People are generally friendly & respectful. They wipe the machine after use, not being too loud there, or spending too much time on their phone. Lovely people in our community, basically! Constructive feedback: I did find sometimes some wet wipes on the floor beside the machine after someone used them to wipe the machine. Not sure why this person does not chuck it in the bin. Overall, I am happy with our local gym!

1 /5 Johan Ramirez: Today I had an unnecessarily unpleasant experience at the front desk. I entered the gym, scanned my card, and briefly stepped outside to grab my phone from the car. When I came back in less than a minute later Alejandro the person at the front desk addressed me in an unprofessional and dismissive tone, insisting I scan again even though I had already done so. What made the situation uncomfortable was not the request itself, but the attitude no greeting, a confrontational tone, unnecessary sarcasm, and an overall lack of basic customer service. His “thanks” felt intentionally disrespectful, which is disappointing for a place where members should feel welcome. I generally enjoy this gym and its facilities, but interactions like this do impact the member experience. I hope management addresses this and reinforces appropriate service standards at the front desk.

1 /5 Chelsea: Very disappointed. I lost my jacket with my wallet inside while taking a quick shower and reported it to reception immediately after I noticed it was missing. I only asked them to check the CCTV in the lobby for that 15–30 minute period, but the receptionist kept saying it was “up to the manager” and that they couldn’t do anything. It was just 10°C outside, and I was pregnant with no jacket or spare clothes to wear. Yet, no one returned the jacket, and I haven’t received any call or email update from the gym since. This isn’t the first time I’ve lost something at Fitness First, but it’s definitely the most disappointing experience I’ve had — both in terms of staff attitude and their lack of basic duty of care. Update: I received a call from the manager after leaving this review, who insisted that CCTV footage could only be checked if a police report was filed. If that’s truly the policy, why didn’t either of the two receptionists I spoke with in person over the past two weeks tell me this at the start? The responses were inconsistent, and no one clearly explained the process when I first reported the incident. The lack of clear communication and accountability made an already stressful situation even worse.