FleetPartners Sydney - Sydney (NSW)

1 /5 Tom: The process on set up was very easy and smooth? It stops there... Had to pay alot of catch up payments because they stuffed up the start of the lease, then 2 years in I changed companies so am in a mid lease transfer. Has been an absolute nightmare to deal with. You never deal with the same person twice and they all make it much harder than it needs to be. They lose correspondence and make you start your enquiry from scratch at every point. Im still waiting for money to be reimbursed from over estimated running costs nearly 2 months later.. Wouldnt recommend using this company at all. Maxxia have been much more pleasant. Am in the process of getting advice about getting my money back as we speak.

1 /5 Matthew Sweeney: The worst customer service of any company I have had to deal with. Any contact (phone call or email) gets bounced around to 1/2 a dozen different departments in which no-one can provide you the answers or documentation you require. No-one seems to know how to reply to emails. I have multiple email chains with different departments with no response for 2 weeks +. I would stay clear and find someone else. We are glad our employer made the decision to move on to another leasing company. If only we could get the documentation to complete the process from Fleet Partners.

1 /5 Joey Ng: AVOID AT ALL COSTS. They will be helpful UNTIL you sign the contract. After that it will be impossible to get a hold of them. Calling and joining the queue will NOT reach them. They do not reply to emails either. Many vehicles have gone unpaid for several weeks due to this. Terrible customer service, non-competitive lease rates and an all round nightmare to deal with.

1 /5 Kieran Collins: Avoid FleetChoice (FleetPartners) at all costs. My experience with this company has been appalling from start to finish — riddled with incompetence, negligence, and a total lack of accountability. They provided grossly inaccurate budgeting for a plug-in hybrid vehicle, refused to supply supporting documentation despite multiple requests, and failed to act when I raised serious safety concerns after three tyre blowouts. Eventually, it was discovered that the wrong tyre size had been fitted to the vehicle, and yet they treated this with no urgency whatsoever. Their support process is a joke — repetitive, robotic responses that ignore key details. And once they run out of templated answers? They sign off every email with: “You can escalate to AFCA” as if it’s a routine escape clause rather than a reflection of how poorly they manage customer issues. The incompetence clearly stems from the top. The Chief Operating Officer shows a shocking lack of leadership, professional judgement, and basic common sense. It’s no surprise that so many issues continue unresolved when that’s the tone being set internally. If you are considering FleetChoice, don’t. If you’re another dissatisfied customer considering legal action, please contact me directly. I’m already speaking with others who are preparing to escalate through AFCA and beyond. FleetChoice / FleetPartners is not just a bad service provider — they are a liability.

1 /5 Scott Tilbury: I urge anyone considering a novated lease with this company to reconsider. My novated lease finished in February this year. Four months later, they are still withholding money owed to me and have failed to release ownership of the car. I am unable to sell the car privately despite paying the residual value. This is despite repeated complaints to this company formally and informally via email and phone. I have been stonewalled by this company and am now pursuing resolution through AFCA.