Lombard Finance - Sydney (NSW)

5 /5 Fabian Lopez: Ive been with Lombard now for nearly a year. I find the customer service a pleasure to deal with. Every time Ive called Ive had my call answered within 30 seconds of calling and the staff have always been very helpful and friendly. I love the fact that my credit card can be linked to Apple pay. I find the rates to be very competitive and I love how they automatically offer 6 months interest free on any purchase over $250. Also no exchange rate charges on overseas transactions! What other credit card offers that!? I have since cancelled my other credit cards and only sticking with Lombard. Overall its been the best experience compared to any other credit card company Ive dealt with.

4 /5 Ian Lyne: Been with this company for over 3 years. Cant believe people are giving bad reviews. The customer service is always top notch when I call. I call once a month for the last three years and never had an issue. They explain it all clearly and ensure I know exactly how to avoid the interest. I recommend them all the time. I used to work at flight center and be a reseller and even on that side of things they were good. I wish they had an app and better online facilities but a small trade off for the benefits. Its got my family out of many tight situations. Thanks Lombard!

4 /5 Kara C Lewis: So far I’ve not had anything but a positive experience. I pay more than my minimum monthly and when I’ve called up for my direct debits they’re always polit and helpful. My only issue is their hours of 9-5 Monday to Friday which means I have to set aside work time to call them! But other than that, they’re great. Hoping to pay it off by the end of the year and keep it for emergencies only.

1 /5 Katie Warden: I had an automatic withdrawal set up and when I called to find out why its still happening the guy on the phone was confused because I didnt even meet the legal requirements to sign up for a card. I was asking him questions and the website wouldnt work and he kept saying oh yeah it doesnt work on my end either who knows. There was no contact with me and I didnt have the means to view the account so was unaware of the amount of interest. Around 50% of my payments was going on fees and interest. I ended up paying around 3x the amount of the initial product price and the customer service is the worst I have ever experienced

1 /5 Cameron Arndt: Horrible service. It took us 8 months, over 50 phones calls and constant nagging to receive a refund of $1500 owed to us from a bond we had place on accommodation. Every phone call, the operator stated they had escalated the issue to their finance team, however no progress was made. We were told the refund was process early February 2020, however never went into our account. We were then told that they process refunds at the end of the month, however never went into our account. we called every week to follow up on the progress of the situation, but we were constantly told the matter was with there finance department and they are waiting for a response. We were then told it was process on the 11th of May, but never went into our account AGAIN. We were then advised it was definitely processed on the 27th of May and the same day only hours later it was in our account. 8 months of waiting and constant phone calls going back and forth, being told it was processed 3 times, and finally it takes 1 day for the money to hit our account once it was ACTUALLY process. Not sure if we were lied to for 8 months but it was a disgrace, and we will never deal with Lombard finance again.