Maxxia - Chatswood (NSW)

1 /5 Sabrina Dai: If I could give a negative rating, I definitely would. My experience with Maxxia has been extremely poor — by far one of the worst service providers I’ve ever dealt with. The so-called “consultant” Matthew Bagnato was completely unprofessional and unhelpful throughout the entire process. Instead of providing guidance and solutions, he only added to the frustration. I strongly recommend anyone considering Maxxia to read through the reviews carefully before making a decision. Save yourself the stress and avoid this company — it’s simply not worth the headache.

3 /5 Tony Antonios: Alexandra from the Salary Packaging team was awesome to deal with as was Priyasha for Novated Leasing. The app however is a little slow and clunky, and it would be great if there were more options to self-serve through it. The fuel card on novated leasing is not great though - I previously had one that allowed usage at any service station and no need to constantly put in Odometer readings each time.

2 /5 Raju Mangalam: The Maxxia app is basic and useless. I had to go on line to make a claim for my rego and CTP. Im an existing customer of Allianz for CTP. Maxxia offered a discount for Allianz CTP before I did the online claim. Later I found that I paid full CTP with no discount. This shows poor customer service and a "dont care" attitude.

1 /5 Aidan Cook: Dealing with Maxxia has been a frustrating and disappointing experience from the very beginning. From the initial stages of organising vehicle delivery to the ongoing management of the novated lease, the process has been riddled with errors and poor communication. They’ve repeatedly misallocated payments, directing funds meant for running costs into lease repayments. This left me unable to access the money I was entitled to for legitimate vehicle expenses — completely defeating the purpose of the lease arrangement. When I raised this issue, the response I received was essentially: “It still went towards the car,” and I was advised to increase my contributions going forward. This suggestion came despite their own administrative error and failure to manage the lease in line with our agreement. It’s been an uphill battle every step of the way, and I wouldn’t recommend Maxxia to anyone considering a novated lease. There are better providers out there who take accountability and treat their customers with respect. ********** REPLY*********** I have been working with your resolutions team this is where I received the initial response above To those thinking of using maxxia seek alternatives if available if not seriously reconsider !

1 /5 Sharin Cooray: Delays getting reimbursed, delays getting responses to emails. Service has gone downhill in the last 6 months. Update 7/8/25: Maxxia say they processed the reimbursements between 1-3 days and it is the the fault of the bank transferring out the money for the delay. Not a great customer outcome. One star.