1 /5 AR RA: STAY AWAY FROM MICHAEL HILL !!! Staff and manager are very rude in castle hill shopping mall. They are not happy to do any return for you even if it within 30 days of purchase. I explained I came back to return because I didn’t like the item and it was more than 1000 dollars. Manager straight away told me she won’t return it because the packaging is not original and item is worn. Both the allegations were completely wrong , it was their own packaging box and item was just tried (not worn ). I had purchased at least 20 pieces with them before but first time I wanted to return something but they just don’t want to return the money. Better buy online , at least you can return or exchange if you don’t like the item in your guarantee period, no wonder lot of michael hills are closing down.