establishment,finance,point_of_interest

Mintwell - Sydney (NSW)

Address: 🏡 Level 20/15 Castlereagh St, Sydney NSW 2000, Australia
Phone : +61 1300 000 355
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Weeekly open hour:

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Peter Lin I would rate this experience as a 0-star if I had the option. The staff member assisted me by verifying my ID, but failed to take the necessary next step of contacting the fraud team on my behalf. As a result, I spent over two hours on the phone trying to resolve the issue myself. After all this time, I was advised that I would need to visit the branch again for further assistance, which was extremely inconvenient. Additionally, I found the phone waiting time to be exceptionally long—far longer than expected, even longer than the wait times at Centerlink. I am truly disappointed with the lack of support and the time wasted in trying to resolve an issue that should have been handled more efficiently. I hope you take this feedback seriously to improve customer service in the future.
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