Mondial by Nadia - Sydney (NSW)

Tegan Ive had one of my best customer service experiences from Francesca Jewellery, and I couldnt be happier with the outcome! In late-2023, I purchased a silver locket from their website which was incredibly special to me. Why, you ask? Well, it had a photo of my dog Lucy inside, and I was off to live overseas for a year without her. About three to four months later, I noticed some of the vanish on the front of the locket wearing. However, at the time, I didnt really have the capacity to return it. So, I instead continued wearing it, and once I arrived home I reached out to Francesca to see if theyd be able to help, or recommend how I could improve the appearance. Low and behold, after a few emails, and sending the locket off to be inspected, they offered to replace it -- even though the warranty period of three months had well and truly passed. While this was fantastic service in and of itself, they went one further. You see, it was only after they were shipping a new one to me, that I realised I should have taken those precious photos out... But, when I emailed to ask if they could send me back the photos (to save from printing, cutting, and trying to squeeze them in myself), they let me know that theyd already included new photos inside. It was the most wonderful gesture, and incredibly thoughtful. They truly went above and beyond to help, and I couldnt be more grateful. Not to mention that their communication was flawless and timely, and the product itself is beautiful (of course). So, thank you so much to the team at Francesca Jewellery. I couldnt recommend them highly enough!

Kris Lever WOW...what great service. The ladies are always friendly and happy to help. Even when youre indecisive, they can help with the decision on the piece or pieces you are interested in. They ask the right questions to help you choose the correct item/s. The range of jewelry is also great. Cant recommend the service, staff and choice enough.

Fatimi Rizvi Had an awesome experience at Malabar. The shop has a really nice vibe and great pieces to choose from. Abel was super helpful the whole time and made everything so easy. Definitely recommend checking them out!

kayleigh grice Top quality and unique wares. Purchased a lovely 100% natural bath oil. Sells natural soy candles and oils. Very friendly and welcoming staff. Cosy shop. Future purchases to come.

Lynette McLeod Im so happy with the repair of my rings. My husband and I went to 4 other jewellers who said they could not repair my rings and that I had to have my ring re-made and it would take anywhere from 6 to 8 weeks before I received them back. The repair was to replace all 6 claws around the diamond and to resize both my wedding band and engagement ring. Im so happy to have met Temelli Jewellery. John was so lovely you justed wanted him to be your friend. He gave us very good advice, definitely knew what he was talking about and was so honest and kind. He made us feel very comfortable. Anne later helped us when we picked up my rings and she was so beautiful and super helpful too. We also met Johns brother who was equally lovely. Anyway just want to say a big thankyou to Temelli Jewellery as I am so happy with their work. My rings did not need to be re-made and i received my rings back in a week. Both rings look amazing and like new. I will definitely recommend family and friends and look forward to purchasing their beautiful for myself too.