1 /5 K Serrano: 24.03.25 Email to OSullivan
31.03.25 Followup-email
31.03.25 Acknowledgement from solicitor advising meeting with client “tomorrow” and reply to my original email would follow.
6/7/11/17 & 24.04 Emails to O’Sullivan requesting an update, acknowledgment and further information.
3/5/25 Email to O’Sullivan requesting acknowledgement and confirmation of whether they hold instruction. Unanswered.
5/5/25 2x phone calls, unable to speak to solicitors. Requested practice manager, was told no and hung up on. Phoned back, was assured the (Director) was emailing me “right now”. Wouldn’t provide directors name or contact details. Nothing received.
No subjective opinion. Facts are as stated. In my opinion, the above account demonstrates an unresponsive, unprofessional and misleading interaction.
Response to comment:
Hi >Name retracted since being threaded with a defamation case, despite signing off with your full name and title in your reply