Plus Fitness 24/7 Artarmon - Artarmon (NSW)

2 /5 Kelton Bingham: Onboarding experience can be improved. I signed up online. Went through the sign-up process, providing email and payment details. At the end I received an email saying "You’re now ready to step it up and kick-start your fitness journey".... "Download the Plus Fitness Member ID App to access our Clubs within seconds with the simple tap of your mobile." Downloaded the app and attempt to log in. Was notified that email does did exist. Waited a day in case it was still being processed in the back-end. Was still not able to access the app after a day. Figured out that, after sign-up, what you need to do is sign-in through the member portal (website). This then gives you an authentication email. Once authenticated youll then be able to login to the app Process could be improved. Suggest having email authentication go out as part of / on sign-up, instead of having to access member portal through website. In the short term, email received on sign-up could be improved, to clarify process. Guidance on how to access the gym could also be improved. The email sent indicates that gyms can be accessed using the app, but doesnt indicate how to use the app to access the gym. The initial assumption (as with other gyms I have been to) is that you just tap your phone (whilst thee app is open) at an access pass. This did not work. To access, you need to go to the third tab in the app (identified by the target icon) where you will see options to unlock the doors. Youll need to be in the vicinity of a door to see an option. If you are not at the gym, it will not necessarily be apparent what this tab is for. Suggested improvement is that the access tab get a header to indicate what the tab is for, and icon is updated to an access symbol. Called twice and took 2 days to receive a call back. Visited the gym multiple times to try and talk to someone in person, on Monday 21 July 2025 gym was was closed / unmanned between 3 - 4pm, even though these are staffed hours. Visited gym between 10:30 and 11:00am on Tuesday 22 July 2025, waited at reception for around 20 minutes, with nobody responding to the buzzer or phones. Left without anybody assisting. Received a call from gym staff on Tuesday afternoon to discuss access issues and further questions. Team was helpful over the phone.

1 /5 Kevin: Much of the equipment is rusted and the seated row machine broke mid way in the set, causing me to roll all the way back over my head. Also, they randomly block my card from being able to enter the gym despite no wrongdoing.

5 /5 Chahana Khawas: I always finish my work on time, and the gym is close to my workplace, which makes it really convenient. I genuinely enjoy working out here — the space is much better, everything is clean, and all the equipment I need is available. It’s a comfortable and motivating place to train.

5 /5 Ryan Wright: The facilities here are decent considering the area and the membership cost, though It does feel a little run down in certain areas. It isnt too busy during peak times, at worst I have to wait 10 minutes for a squat rack, and there is a good amount of equipment that is usually free at all times. The staff are reasonably friendly, and helped me in navigating the annoying reality of direct debit companies that plague anything larger than a community gym. People usually keep to themselves and are respectful during most hours, you get some weirdos really late who smash weights around, but if you stick within normal hours, youll be fine. It feels heavily catered towards men, I rarely see women lifting weights here, and it does suggest the environment may not be that friendly--worth noting.