Protected Life - Mosman (NSW)

Peter Aquino I had a long-standing business relationship with South Side Finance for over 26 years. In recent years, there were several concerns as loans would not settle on time, costing tens of thousands of dollars in penalty interest. I trusted the mortgage broker, David McKenzie, the director of South Side Finance, for the reasons he provided, but my life changed in December 2021. Beforehand, I contacted him regarding finance for a rural property I wanted to purchase. He assured me that finance would not be an issue. However, as we approached the settlement, only one finance option was provided through Oak Capital, stating that no one wanted to lend money on a rural property. Six months later, as I had another settlement approaching, we had 6 months to source a loan. I was once again assured that finance wouldnt be a problem. Yet, 18 days before settlement, I was once again provided finance with Oak Capital, with no other options given. Not only did they finance the one block of land, but they also insisted I refinance current loans on other properties I had with first-tier lenders. As a settlement approached, I expressed my concerns to the mortgage broker but was either not responded to or told to sign the loan; I realised there was no other option. My concerns were disregarded, and my broker, David McKenzie, emphasised signing the loan documents. As a mortgage broker, the borrowers best interest should be paramount. Also, ensure the mortgage broker is accredited through their aggregator to provide a loan through the lender. Still, in my case, this situation has adversely affected my business, my familys future, and everything I have worked for. South Side Finance, after 26 years, seems to have disappeared without a trace with no contact. It is disheartening to think that a better outcome was not achieved after such a long relationship. Peter Aquino Construct Homes Pty. Ltd

L Kellie “Kell177” ⭐⭐⭐⭐⭐ My husband and I had the pleasure of being assisted by Rachel at the Commonwealth Bank on Pier St, Altona, while setting up our business accounts and I couldn’t be happier with the service we received! From the moment we walked in, Rachel was incredibly friendly and welcoming. She took the time to understand our banking needs and provided clear and helpful guidance throughout the process. Her positive attitude and professionalism made our experience enjoyable and stress-free. Its rare to find someone so dedicated to customer service! I highly recommend Rachel. Thank you, Rachel, for your outstanding help!

Jed Wood Outstanding product knowledge. Very obliging with their service and delivery. Didnt try and apply any pressure to the process which enabled us to feel confident and comfortable with our decision to purchase. We dealt with Michael & Hayden. 5 star humans too

Anastasia Kritikos Shayne helped us refinance a complicated SMSF loan to a much better rate successfully. These are complicated applications and with Shaynes patience and guidance we managed to pull together the information required to enable a smooth transition to a new finance provider. His experience and product knowledge was impressive, and he made himself available to come to my workplace to collect and drop off sensitive documents which helped me enormously. I thoroughly recommend Shayne as a Mortgage Broker for anyones needs - Anastasia