Prouds the Jewellers Burwood - Burwood (NSW)

5 /5 Cirrus Cloud: I had the pleasure of being helped by Nathan during my visit, and I couldn’t be more impressed. He was friendly, knowledgeable, and made the whole shopping experience a breeze. He really took the time to understand what I was looking for and offered excellent advice without any pressure. Thanks to his help, I found the perfect piece, and his customer service was top-notch. Highly recommend visiting Burwood Prouds, a truly outstanding service!

1 /5 sabita gautam: I visited Prouds Jewellery on June 5th around 5 PM with my sister to buy a watch for a friend’s birthday. The watch had already been chosen, so we went in just to make the purchase. However, the experience was very disappointing and upsetting. When I asked a male staff member about the watch, his first response was, “Do you guys have a budget?” The tone was rude, and the way he said it felt racially biased and judgmental — as if we couldn’t afford anything in the store just by looking at us. I left the store feeling humiliated and angry. There’s no excuse for that kind of attitude — it was rude, condescending, and clearly racially biased. It’s unacceptable for any staff member to treat customers like that. Prouds needs to seriously address this kind of behaviour if they care at all about respectful service and basic decency.

1 /5 Julia Wong: I’d give this place 0 stars if I could. What type of store worker laughs at their customers? The ladies there need to learn a thing or two about customer service. No, hell, basic respect, even. The Prouds??? More like The Ashamed, because they should be ashamed. Unbelievable. Despicable. Deplorable behaviour. This is an embarrassment of a store. Absolute atrocity.

5 /5 Joe Alcuri: I wanted to commend the service I received from the ladies at the store when I had to purchase a Diamond Ring for my wife, they were so informative & a pleasure to deal with & made my decision easy.. Thank you so much & will return again