Stedmans Fine Jewellery - Lane Cove (NSW)

2 /5 Maryam S: I had a very disappointing experience with Stedmans Jewellery. I brought in a small job that was meant to take a short time, but ended up waiting over six weeks without any communication or updates from them. I only found out there would be a delay when I followed up myself. When I returned to collect the item, I was told to pay the full amount, even though I had already paid a deposit. After showing proof of the payment, there was no apology, just a curt handover of the difference in cash. The overall tone and attitude from the staff felt unnecessarily rude and dismissive. This experience was far below what I expected in terms of customer service and professionalism.

5 /5 Sempka Lukasz “Podiatrist”: Thank you Stedmans for fixing my favorite watch of 22 years. I dropped it pre-covid & had sent it to 3 other match makers who tried & failed, telling me to just buy a new watch. You were my last hope & that means more than just another watch. Thank you again.

5 /5 Steph Win: I had such a great experience at this jewelry store. Their collection is absolutely stunning—every piece is unique, elegant, and clearly made with great attention to detail. What really stood out, though, was the level of kindness and care from the staff. They were incredibly helpful, patient, and never made me feel rushed or judged, no matter what my budget or questions were. It’s rare to find a place that combines exceptional quality with such a warm, welcoming atmosphere. Highly recommend to anyone looking for something truly special!

5 /5 Lily Avery: Beyond amazing customer service! I needed to get the clasp on my gold bracelet fixed same day, I took it in they repaired it on the spot and did it free of charge as it wasnt a huge fix. This was so unnecessary but oh so lovely and very touching. Just wanted to share my appreciation and mention how lucky Lane Cove is to have a lovely local jeweller! Highly recommend - I will be back! and maybe for the beautiful pearls I saw in the display....

5 /5 JeanClaude Branch: We took a Watch in there to have links removed and they were extremely kind and showed my wife how to adjust the time on her watch, and all the intricacies. all for a very reasonable fee. I can highly recommend this jewelry store for any repairs and jewelry that you may require. very friendly people.