St.George Branch Lane Cove - Lane Cove (NSW)

1 /5 E Paling: I have tried to pick up my direct debit card twice, as frustratingly they sent it to the bank to collect rather than my home. The first time I filled in all the forms, showed my ID yet they couldnt give it to me, despite the other clerk saying it was OK to give it to me. So after 30 mins I left without it. The second time, 3 weeks later (as I have no time to pop in during my working hours) I managed to find a window to collect it again. Again I left without it, after waiting 20 minutes in the queue. This time my card was "in another pile and the person that deals with them was on her lunch and could I come back in 45 minutes?" I said I couldnt and asked if they could they just post my card out to me? He said no, but that hed leave her a message to call me... I am still waiting for the call and to get my direct debit card! Pretty disappointed with their lack of customer service.

5 /5 Ani: Big thank you to Doris at the Lane Cove branch who helped with a tricky situation today regarding suspension of my online account. She was so patient and kind. She and her colleague also sorted out another issue regarding my mothers Term Deposit. Also want to mention Adi, who is always so helpful and lovely whenever I have needed customer support. A great team. Thank you.

5 /5 Qin Juliet: Adi from St George Lane Cove has helped my mum and I immensely with finance and banking. He is patient, competent and very kind. He helped us resolve all our financial issues.

1 /5 Nick Berridge: This branch makes me regret banking with St. George. Permanently understaffed, I’ve never spent less than 20min waiting in line for simple deposits because the ATM is broken. Staff ignore you regularly, that could help you. Doesn’t matter what time of day. Mornings, lunchtime, afternoons. It’s all the same. Avoid at all costs. To the manager - happy to give feedback personally if you respond with a number to call.

1 /5 clare Moran: I have had an incredibly unpleasant experience dealing with St George in Lane Cove. I ordered a credit card online and was approved only to find out that you have to pick the card up in store. With opening hours of 9:30-5pm and closed on Saturday, getting time to go in store is incredibly difficult when you work full time. My partner (we got a joint card), let work early to go pick up his card, only to be told that no only is he not able to pick up my card also, but they wont activate his until mine has been picked up. What a RIDICULOUS concept - I want to cancel the card and I dont even have it yet!