1 /5 Rebecca Harrison: Growing up with a well respected father who bought and sold prestige vehicles in the St George area for 50 years, I learnt who respected customers, and who to avoid
Im my fornative years, I gained experience working not only in my fathers car yard, but also other well respected car yards, highly respected car detailing work shops and mechanics over 12 years before changing careers.
Suttons is a company that do not care about their customers once the car has been bought, as their service centre management are rude upon questioning how a $1200 invoice became $2445 overnight when asking for the additional pink slip that had uncovered the brake light issue they had just charged me for.
Knowing I could not leave without a completed pink slip, I was suddenly required to pay for new tyres and additional work that previous mechanics had not picked up.
Upon requesting that I be permitted to pay $2200 of the sudden increase in charge on pick up, and permitted 2 days to pay the remaining $245, the very lovely and understanding Elizabeth inquired to management on my behalf. Only to be very embarrassed to ring back with the reply that management had refused the request and my car would not be released until the $2245 was paid in full.
So not only are their Holden Captivas that have only done 50000 kms full of faults as I had already forked out $5000 for a computer fault, their customer relations aside from Elizabeth is non existent unless you are buying the car.
Once its driven out, you are a nobody , someone to just get more money out from through their servicing that is required for faulty cars.
