Toyota Finance Australia Limited - The Rocks (NSW)

1 /5 W: The worst. All I wanted was a statement of payments. Your phone system is broken and the menus go nowhere. Then I spent 10 minutes on hold waiting to speak to someone. After which the system dropped out, went quite, and hung up on me. So I went online to register for an account to manage my loan and get a statement there. When trying to set up all I could get was an error "This feature is currently unavailable. Please try again later".... Pathetic and very disrespectful of your customers time

5 /5 Martin Naeb: I’ve had finance with Toyota Finance on multiple vehicles, including one that’s now fully paid off, and never had any issues. Their team has always been helpful and responsive whenever I needed a statement or payout figure. A smooth and reliable experience every time.

1 /5 Faizal Khan: Uncompetitive automotive finance in the market from such a large international company. Toyota’s rivals such as Ford offering 1.99% finance rate and these guys trying to sign you up around 9% with only selling point that we are “Toyota”. Their executives need to understand how far disconnected their offer is. The experience I had with them almost made me move away from Toyota and consider another brand after owning Toyota for years. Give me a contact higher than the sales people so that I can get some proper answers yo my queries which your arrogant and unprofessional sales people can’t answer.

1 /5 Alice D.: Extremely extremely rude customer service, called from a landline, and expecting me to provide all my personal details over the phone to tell me whats the reason for the call. When i refused and said i cant provide all my details over the phone like this, she got to this high up position and told me that i know that i have business with Toyota Finance and know this call is legit? Which doesnt make any sense, so I told her that all scammer calls says, from ATO, Sydney water, Comm bank so this doesnt make me feel any safer with you?? Then she got angry and said if i dont provide i wont know the issue and this will be proceed to the next stage and face consequences??? So i said to her, send me an email, then i will go from there. She said to me is the same thing, you will need to call us back and provide all you information, and it will be delayed and with further consequences???? Shes not making any sense here. Recommendation: stop using all these old woman that thinks themselves as the all mighty god that controls the customers life and death, have some proper traning

1 /5 Amit Rana: Absolutely the worst experience with Toyota Finance! Our Hyundai Kona was written off on 1st September 2025 and for over two weeks my insurer (RACV) has been begging Toyota Finance for a simple payout figure. To this day, they have not bothered to respond. Because of their silence, we are left completely stuck — no car, no ability to finalise the claim, no access to any balance owed, and dealing with constant stress. This whole ordeal has caused us financial hardship and so much frustration. It’s unbelievable that such a big company can treat customers this way. A payout figure should take hours, not weeks. We feel ignored and let down when we needed support the most. Shameful service! — Amit Rana & Vandhana