Westpac Branch Hornsby East Side - Hornsby (NSW)

1 /5 Jin Zhu: The service for existing mortgage customers has been completely pushed to the back office. We were already at the branch, and something that should’ve taken just a few minutes was pushed off to a phone call instead — wasting so much of our time. The staff are lazy, rude, and clearly unfamiliar with basic processes like loan consolidation. Really disappointing.

5 /5 Lesley Saxton: What a great branch. The branch was well staffed. The staff were very helpful and solved my issue quickly. It’s a busy branch and there’s a lot of whinging by customers who turn up at peak times and throw tantrums because they’re not the only customer in the branch. I watched staff today being abused by one male customer in particular. They handled the situation very respectfully and patiently but they probably should have asked him to leave he was that unreasonable and disrespectful. Instead they solved his problem and took his awful behaviour on the chin.

1 /5 Jordan Flynn: Garbage bank. Block your accounts, dont tell you why, spend hours calling around. Cant even unblock them outside of 9-5pm Monday to Friday. Then after 7 x calls they tell you that you have to go into a branch to prove your identity. hahaha. Ill just spend some more time to be your customer, no problem haha.

1 /5 Yezhong Fan: Very bad customer service and some of the staffs are unbelievably rude and lazy. Ask the teller Liam to count the money front of me, he refused!!! Said the machine count is 100% correct. Excuse me, I just saw your machine jammed three times front of me. Being a teller, refusing count the money by hand front of the customer, so please don’t work in the bank. Giving such a bad and poor working attitude and arguing with the customer. What is customer service you provide? Also there is a lady (staff) just step in and can’t sort out the problem. How to sort out the issue, ask your colleague Liam just do a double count instead of answering me the machine mostly time are correct. Really, please train some of your un-professional staff doing the correct thing and improve the Westpac image!

5 /5 Richard Vella: Thank you, Ruchi and Shery for your excellent service and patience in helping me and my team make changes to several business accounts. Your professionalism made the whole process easy. We’ll be coming back to your branch!