White Swan Wealth Pty Ltd - Brookvale (NSW)

Peter Lin I would rate this experience as a 0-star if I had the option. The staff member assisted me by verifying my ID, but failed to take the necessary next step of contacting the fraud team on my behalf. As a result, I spent over two hours on the phone trying to resolve the issue myself. After all this time, I was advised that I would need to visit the branch again for further assistance, which was extremely inconvenient. Additionally, I found the phone waiting time to be exceptionally long—far longer than expected, even longer than the wait times at Centerlink. I am truly disappointed with the lack of support and the time wasted in trying to resolve an issue that should have been handled more efficiently. I hope you take this feedback seriously to improve customer service in the future.

Brendan Spratt I had an excellent experience with Alasdair from Glenclair. Alasdair team was incredibly helpful and went out of their way to make the process smooth and stress-free. Everything was handled quickly and efficiently - far exceeding my expectations. Highly recommend them if youre looking for fast, reliable and supportive financial assistance.

David Centellas Worked with Ed on a property purchase that went swimmingly well. I would highly recommend him!