2 /5 Canan Aydogan: I visited the Mona Vale branch today with my partner around 1 pm, and unfortunately, the service was disappointing from the start. After being shown to a table, we sat down, but no menus were provided. The waitress then left and sat outside, leaving us unsure if we needed to order at the counter. Thankfully, another staff member eventually noticed us and brought menus.
We ordered the avocado tartin, which was fine, but when we finished and ordered two tiramisu waffles, the experience went downhill again. The waitress served the waffles but didn’t bother clearing the avocado plate or a large wooden tea tray that was taking up space on our already small table. When I asked her to clean the table, she gave me attitude, took the avocado plate but left the tray. I had to ask her again as she was walking away, and even then, her manner was rude.
To make things worse, we didn’t have any cutlery for our waffles since we had used it for the tartin. My partner asked for some, and I pointed out the empty cutlery bucket, but again, we were met with rudeness. The waitress brought over a cutlery bucket and sarcastically asked, “anything else?”
All we wanted was a clean table and cutlery to enjoy our meal, but the poor attitude made the experience quite unpleasant. On a positive note, the other waitress with brown hair was kind and helpful, which we appreciated.
Overall, we were disappointed by the rude service and won’t be rushing back.