4 /5 Elaine: Can’t speak for other people, but every time I’ve been here I’ve always watched the staff make fresh fries in front of me. (I’ve been here 4 times) Yes there are fries already in the baskets hanging above, but I’m pretty sure they’re raw and just pre poured into the baskets so they can get orders done faster. Salted well, remained crispy even after travelling back home, pretty impressive considering heat usually makes them go soggy.
For $20, the chicken snack pack is definitely enough to share between two people, and I was feeling quite full halfway through, a much better deal than the small option at $16.
I’ve also watched the staff cut the meat from the roll, and not use dried out chicken that’s left on the grill, which I’ve seen some reviews about. The ratio of fries to chicken was good, personally felt there was a lot more chicken than fries in mine. Chicken was slightly burnt on the ends of some pieces and a tad dry, but it’s really not noteworthy considering my trip was long, it was cold out, and the sauce makes up for it.
Have had different staff serve me each time I went, and I haven’t had any bad experiences. I think people should have some empathy for these workers, and a smile, please, and thank you when talking to them goes a long way. I’ve seen other people be asked to pay for a plastic bag when they asked without saying please and being nice about it, but right after when I received my food and asked for a bag, I was given one free of charge.
Considering the amount of times I’ve seen customers just basically demand their orders without basic courtesy, I don’t completely blame some staff if at the 8 hour mark of their shift they’re a bit disgruntled.