Pizza Hut West Pennant Hills - Food (NSW)

1 /5 Jane Wallman: Ordered delivery and delivered 30 mins late with 2 pizza boxes squished and the meatballs burned. Subpar food, and subpar service. When I called to tell them I was told I could get a redelivery....or a verbal voucher for reorder next time...unlikely and just a complete fob off. I asked for a refund on our two squished pizzas and burnt meatballs oh i will have to talk to the manager hmmmm unlikely, looking at the reviews it looks like I wont be getting a voucher or any partial refund and the manager still hadnt called to discuss a refund. Absolutely disgraceful customer service.

1 /5 Anna Hope: Adding my voice to the chorus of reviews regarding this store falsely claiming that an order has been delivered. Order was due at 7:18 at which point the app indicated it had been delivered. After much chasing of the store by phone, the pizza was delivered forty minutes later- cold, squashed, tasteless, and incorrect. I assume there is a reason why drivers are constantly "accidentally" marking orders as delivered "on time" in the Pizza Hut portal. We wont be ordering from here again.

1 /5 Jonathan Peate: The worst experience. Ordered at 6:23pm with a 30 minute wait, so expected delivery at 6:53pm. Get to 6:53 on the tracker and pushes back to 6:58, get to 6:58 pushes back to 7:01, get to 7:01 pushes back to 7:07, get to 7:14, still apparently going to be delivered at 7:07. Finally get to 7:20pm and it was delivered according to the tracking, but nope still no pizza, so try to call the store using the Pizza Hut number, doesn’t go through, try again and still no luck. Third times the charm and this time get straight through to their message bank, so decided to drive to the store to see what was going on. Took 7 minutes, and got the at 7:30pm. Spoke to the guy at store, he called the driver and said it was 3-4 minutes away, traffic was really bad apparently (even though I didn’t see any of it on my drive to the store) and the driver must’ve “accidentally” swiped that it was delivered. I should add that the real-time tracking never actually turned on, so who knows. Pizza finally arrives at 7:45pm, only an hour late, and of course super cold and hard as a brick. Not to mention that this has to be one of the worst looking super supremes that I have ever seen and they forgot to bring the chips that were part of the order. Honestly, if this is the best that Pizza Hut can do, it’s a good time to buy some shares in Dominos!

1 /5 Benjamin Cumberworth: I’ve been ordering from this store for over a year with no issues, but my recent order was completely unacceptable. Both garlic breads arrived covered in mould. When I called the store, they offered to replace both, but that didn’t feel like a proper solution given the condition they arrived in. I was told the manager would contact me the following week — they never did. Pizza Hut customer service said the entire order would be refunded, but the store insisted they could only refund the garlic breads. They told me they had notified the regional manager, yet I never heard from them either. Every time I call, they say they’ll take it further, and then weeks go by with no response until I contact them again. Overall, the customer service has been extremely disappointing. I’ll be reporting this to the food authorities, as this is completely unacceptable for any food establishment.