1 /5 Shirley: We’ve been loyal customers of this café for years — since before I was pregnant, through my baby’s birth, and now that my child is over two years old. We’ve always enjoyed the food and atmosphere here, which is why we’ve continued to come back regularly.
However, our experience today was extremely disappointing and left us feeling very uncomfortable. There is one middle-aged Asian woman who has worked here for quite a while — I’ve seen her since around 2022. While she works efficiently, her attitude toward customers is inconsistent. She often speaks in a sharp or dismissive tone, and when she disapproves of something a customer does, she can suddenly become rude and unprofessional.
Today, my family came for brunch. The metal chairs outside the entrance were quite uncomfortable, so we took a couple of empty chairs from nearby. She immediately told us we were not allowed to use those chairs and must sit on the metal ones instead. Later, our two-year-old — who is still learning to eat — accidentally dropped some food on the floor. We apologized to another staff member, a young woman who was kind and understanding.
But as we were leaving and had already stepped outside, the same middle-aged woman called me back. Thinking I had left something behind, I returned — only for her to hand me a few tissues and tell me to pick up the food from the floor myself. We were shocked. Although I complied out of politeness, my mother-in-law felt insulted, and we all agreed her behavior was inappropriate and disrespectful.
In all our years of dining at cafés and restaurants, we have never encountered such treatment — no customer should ever be asked to clean the floor themselves. This wasn’t the first time she had behaved rudely, either. Two years ago, when I was pregnant, she was also very impatient and dismissive when I asked her about a dish on the menu.
I’m not sure if the current owner is aware of her behavior, but even if she works diligently, her attitude toward customers is damaging the café’s reputation. Good service should always come with respect and empathy, not personal frustration or moodiness.
It’s truly disappointing that years of pleasant dining experiences have been overshadowed by such unprofessional behavior. I sincerely hope management will take this matter seriously and ensure other customers won’t experience the same.
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