2 /5 Mojgan Rezaei: Disappointed with the lack of transparency
Really disappointed with the service I received today. I booked an appointment at this hair salon and was quoted $105 for a root color and $65 for a blow-dry. When I arrived, I requested only the root color with no styling, just a simple dry to go home. However, I was charged $155 for the root color alone and only had my hair partially dried with a blow-dryer.
When I questioned the price, I was told that their root color service costs $145 plus $10 for the blow-dry. After returning home, I checked their website and saw a different price, so I called them to clarify. The stylist explained that the price she charged was her own rate. She then said that out of a good will gesture, she would honor the price she originally quoted over the phone next time, but otherwise, her rate is $145. To say the least, it’s obvious I will not be returning. I was hoping to support a local business but unfortunately they lack transparency and will not provide compensation when they have misled their customers.