Elegant Images - Blackwood (SA)

1 /5 Amanda Vermeulen: I wish I had read the reviews before going here. Took 4 weeks to replace watch battery. Deep scratches all over back of watch. Said it was hard to remove backing on the day that I dropped it in so they said they would send off to watch maker and this would take 1-2 weeks. 1.5 weeks later got call to say they still cant take off backing and that it will go to watch maker. I expressed that this is what they had already said 1.5 weeks ago and that watch should have already been with watch maker. Finally have it back after 4 weeks, backing with deep cuts in it and charged $20. Not happy.

1 /5 Carol Van Der Wijngaart: Watch needed new battery. Was replaced charged $20. Staff unable to reset date, tried myself when I got home for the whole winder pin to come out! Returned to complain, was told jeweller could fix it but would take 10 days. Whilst this discussion was happening staff continually kept placing watch on its face on top of counter until I asked this not happen. Staff members aid she did this to her watches all the time without scratches! Waited two weeks for a call that watch was ready, but eventually had to call them. Again waited another two days. Collected watch and found out that watch had needed to be balanced.it was perfectly fine prior to taking it for new battery. Requested refund, unable to work out how to cdo a credit, did give me my $20 back. Will not be returning

5 /5 Wendy Cunningham: I have used this jeweller several times for different things. I have had rings resized, items identified, purchased new jewellery and had items made to specifications and I have been thrilled with the result each time. One challenging job I asked for was to source a particularly hard to find stone and have it set into a pendant. Margaret was so patient with my requests and offered helpful advice and nothing seemed to be too much trouble. I will never need to go to another jeweller again since finding Elegant Images. A wonderful local business.

1 /5 Anna Weenink: I went in to return an item (which had be purchased as a gift for my partner) and explained the difficult context for needing to return the item. I mentioned to the owner Margaret that my beautiful son has just died and the woman showed not an ounce of care or empathy. My situation was clearly an imposition to her. It was very upsetting. Cold, hostile service not to mention they were selling the equivalent to a $5 ikea clock for $75!

1 /5 Sarah: My husband took my wedding band in to have some diamonds replaced and was told they would call with a quote, never called so after two weeks I went in and picked up my ring. The customer service was horrible, the lady didn’t even got up off her chair from the office to attend the counter. Thought I would try them again and eventually put my wedding band in to have some diamond replaced, was told it would take 2 weeks to send away to jeweller. 6 weeks later I had still not heard anything so went in to the store. The lady said they had tried to call me and confirmed my number however I had received no voicemails regarding my ring. She collects my ring and says the jeweller couldn’t fix it as the band is “bent” I advised her it was a curved wedding band and that’s the style. I was shocked a jewellery store didn’t know this and had wasted 6 weeks without calling me or fixing the band. So disappointed as now I have to go somewhere else!