2 Beauty Salons Open Sundays in Beaconsfield, VIC

Alana Houston Put my BLEEDING finger in acetone. Unnecessarily filed past the SNS, into my nails. Left me with a ring on fire on each and drilled into my cuticles even though there was plenty of space to avoid it. Her technique was appalling, drilling the same spot of bare nail on the right side of every nail until I flinched from the horrible burning, and leaving some SNS behind on the left. She CUT my pink right at the cuticle, which is a sensitive area, and as I am ACTIVELY BLEEDING, kept putting my hands into a bowl of Acetone. I told her it hurt and she ignored me until I was actively CRYING in the middle of the salon and one of the other ladies had to tell her to apologise. She reluctantly said Sorry with ZERO emotion, consideration, regret or sympathy. Then had such a terrible attitude like my crying was this terrible inconvenience to her. They continuously tried to soak that pinky in acetone until I couldnt take it anymore She had to audacity to say it was MY FAULT she cut me because I supposedly flinched, which didnt happen until she had cut through my skin. I wasnt offered ANY compensation or first aid. A different lady who was much kinder had to finish up, and although she didnt do any further damage, cut my nails too quickly so they ended up uneven and with very touch jagged edges which I had to fix up at home since I couldnt bear to stay a moment longer. The staff clearly has an attitude that it is always the customers fault when they do something wrong. The way I was treated here was disgusting and I will be expecting a refund. Edit (8/04/25): Its been 2 months now, my nails have only half recovered and Ive still not heard back from them. They dont care about you, just making a quick buck

Andreas I’ve been seeing Cindy for wax and occasional massage for over two years now, always very happy with the professional and friendly service