ANZ Branch St Albans - St Albans (VIC)

1 /5 Jose Gerald Manguino: I just Came here today for two things. First is to deposit some loose coins, atm machine with coin tray is not working. Understandable but the lady who front staff/first attends customers did not offer to deposit money through the teller. Second I asked her if they could help me adjust my mortgage repayments to minimum repayments and she refused to help me because simply I don’t have a booking they told me to just call ANZ and they will do it via phone. Looking around the bank I noticed all cubicles with desk is field with staff but no clients. I went here back in april without booking and they helped me with my mortgage adjustment but today it was a different story. I’m now 32 years old, I signed up an account with ANZ for my first paying job 17 years ago and I also trusted ANZ With my 30 years mortgage. Clearly I’m a loyal customer. But I was treated like a passers by. I was really disappointed. I’m a person who try my best to do everything in my part and not rely so much for staff specially when it’s busy, So if I asked for assistance it means it’s important and I need information on how to do it so next time I won’t bother anyone, but it looks like ANZ staff in St. Albans today just don’t care. I hope I’m the only one who experienced this because no one deserves that. I never write a review on google but this experience made me do it for the first time.

5 /5 Shiva Chowdary: I had a great experience at the bank today. Fiona Dang was extremely helpful, friendly, and professional. She guided me through the process with patience and a positive attitude. I really appreciate her support — thank you, Fiona, for making everything smooth and stress-free. Excellent customer service!

1 /5 giordan todio: I put a cheque in the atm machine with a substantial amount of money in it, and the machine crashed as it was scanning my cheque and I did not receive my money or my cheque back. The banks is also opened on the most inconvenient times for the average full time worker, and I can already predict that the phone line will also be a hour wait. If I could put less than 1 star I would

1 /5 Mohamed Ahmed: Worst service ever. I had an appointment to verify my ID when arrived there were another person attending to Banker I waited for an hour then they inform me I have to wait another 2 hours for someone to attend to me. Wested 3 hour of my day even thought I had an appointment thank you Sonia for westing my day. This ANZ staff need to be reviewed.