5 /5 Tom Davies: We could not be happier with Abigail Gomez of ANZ, or with our experience applying for a home loan through ANZ Mobile Lending.
We are recent arrivals in Australia, buying our first home. We had never applied for a loan or purchased property before, and we had to figure everything out as we went. Abigail led us from the first inquiry, to pre-approval, to final approval of our loan. She made the whole process clear, and kept us fully informed at every stage.
Unfortunately, we had a nightmare experience with the actual purchase: the vendor committed a major breach of contract just a week before we were due to move in, and we could not occupy our new home. We had to find temporary accommodation and storage for our furniture while we figured out our legal options. We were totally frantic!
During this catastrophe Abigail went above and beyond to help us out. She was not only available when we had questions--she actively checked in with us, liaised with our conveyancer, and called with updates frequently. It made a huge difference to know that our lender was not only up-to-date on our situation, but sympathetic and on our side. Without Abigails help the situation would have been far more stressful.
If you are looking for personalized, friendly, invested service, ask for Abigail Gomez!