5 /5 Vikas Jayaram: In a 5 star world, Michael is a 7 star. I refinanced through him and found that he embodies going above and beyond for the customer and doing everything in his control to get a great outcome for the customer.
Right from the first phone call, he made sure that I understand the process and what is required of me. He followed this up with frequent updates and ensuring that all parties involved act swiftly. Michael knows the process, and made it seamless.
In a do-it-yourself online everything world, Michael demonstrates service values that are quite honestly unsurpassable and is a great example of pure joy when dealing with real humans :)
