1 /5 Ali Husseini: (The following is directed at Bendigo Banks Stone Age policies and processes)
Their greed has no limits. I recently closed an account with them and needed access to digital copies of my account statements for legal reasons. After talking to the helpline and the Altona branch, it was clear that they would not email the documents or restore the statements to the e-banking portal (even though Im still able to log in). Seriously?
We live in the Nuclear age where all of humankind can end with the press of a button, yet these people cant press a button to allow me to re-access my statements on the portal. For this task, they insisted on butchering a forest to give me paper versions of the statements. No, they cant email the statements to me since that would risk my privacy, even when Im willing to sign a consent form. So i went to the Laverton Branch who charged me $30 (at $1.20 per page; single sided), and the statements were not even clear or in color (the guy from Altona branch didnt mention that on the phone). Perhaps the ink used was liquid gold. I could have purchased 2,500 pages of printing paper from a stationary store for $30.
To pay them, I had to go across the street to get cash, since they dont keep an eftpos machine in the branch (WTH, have i stepped into a bank or a time machine to the past).
They can sell Christmas cakes in their branches, but cant sell a USB with the statements on it.
Absolutely hopeless! If you want to re-experience the Stone Age, then Bendigo Bank is the bank for you. Im guessing the flintstones own and run it!
