1 /5 Antony More: We had previously been happy customers at your establishment, having made purchases in the past with no issues. However, our recent experience has been extremely disappointing and hurtful.
We placed a $1,000 deposit on a set of earrings, but unfortunately, due to a devastating personal tragedy—our home burning down—we were no longer in a financial position to complete the purchase. We lost everything, including essentials like our childrens clothing, and had to prioritize rebuilding our lives.
I explained our situation to the store manager multiple times via emails (as they would not communicate via telephone), kindly requesting a refund of our deposit given these extraordinary circumstances. After constantly refusing our request , we were offered a store credit which Canturi thought was a generous offer. It was of no help to us at the time. What was most upsetting was the lack of empathy and the way we were made to feel unworthy of understanding or compassion.
Even worse, when we considered leaving a review about our experience, we were threatened with legal action. This behavior felt like bullying, adding to an already difficult time in our lives.
We understand businesses have policies, but in situations of genuine hardship, there should be some level of human understanding. We were not trying to take advantage—we simply needed kindness.
Sadly, this experience has left us feeling hurt and disappointed. I hope in the future your business can show more compassion to loyal customers who face unforeseen tragedies.
