Casey ARC - Narre Warren (VIC)

5 /5 JUAN HU: Susanne is my sons first swimming teacher, who just turned three. Before getting into the water, he was terrified of it . After two lessons, he said he loves swimming and is no longer afraid of water. Im so grateful to Susanne; shes very patient and understanding, giving him a great sense of security.

2 /5 Varun Bansal: The place is okay if you’re just going there for a bit of fun or family time, but it’s really not suitable for proper swimming lessons. The setup feels quite unorganized instructors often take leave without much notice, and replacements are arranged last minute. This ends up wasting students’ time and disrupting the learning process. The coordination from the management side isn’t great either. Good for recreation, but if you’re serious about learning to swim, I’d suggest looking elsewhere.

1 /5 Toni Kwong: My daughter was enrolled for swimming lessons. When wanting to cancel through the website due to relocation and not receiving any contact from the centre I then had to contact them about a week later enquiring about my cancellation. Not sure what happened but they did not receive my email at all from their website. I only wished I took a screenshot of it, but I didnt and due to this I could not prove that I had sent through the cancellation. Therefore I then will be charged for the next 2 weeks, as it takes 14 days to cancel the enrolment. Terrible customer service, terrible way of doing things. Do not recommend for swimming lessons either.

2 /5 Volkan Boydak: I find the facility to be nice at best. I love having a gym and pool as well as steam room/sauna and spa. However, you will have to deal with the following: - Frequent price rises - The reception team lacks customer service skills. They do not actually care for their members and just wish for people to come and go. - When mistakes are made by reception team, accountability is never taken. - Errors in their systems, you cannot choose when to have your direct debits taken out (very old outdated system) - Other errors like above mentioned forces you to pay a head of time and when you do, then they still try to direct debit you and watch it bounce to only have you pay dishonour fees. Customer service is supposed to have your best interest at heart but instead create more of an uncomfortable environment to be a part of. - There are new renovations which are nice but when group sessions are being run, it can be a little congested. - As for the pools, they can be a little dirty at times but I have seen worse elsewhere and they do clean it every night it seems.

1 /5 Kim: Very disappointed with ARC Casey. The gym is in shocking condition and clearly neglected. The floors are old, dirty, and stained. The ceiling has visible mould and even water leaking through, which is completely unsafe and unacceptable. The equipment is outdated and not properly maintained — especially the bench press, which feels unstable and dangerous. There are no shelves or storage, so you have to carry your water bottle, jacket, and towel with you between machines. It’s frustrating and shows zero thought for member comfort. This place is run by the council, and honestly, whoever is responsible should be ashamed. Paying members deserve better than this. It’s a disgrace to call this a fitness facility. Immediate action is needed — not just a quick clean, but real repairs and proper management.