Casey RACE - Cranbourne East (VIC)

2 /5 Val Gaillard: We go to the hydro pool every week It’s a shame people have no respect to others and or property The ladies bathroom is always dirty and smells. This is not the first time I have mentioned it to the staff I suggest to have a cleaner come through more than once a day.

2 /5 rohit jain: I’ve been a member for the past 15 years and have always enjoyed visiting a few times a week. The staff are professional and welcoming, the facilities are clean, and the pricing is reasonable. It’s our local go-to place, and my kids love their swimming lessons here. However, I’ve noticed ongoing issues with the maintenance of the gents’ bathrooms—specifically, the soap dispensers. I’ve flagged this multiple times: there’s often no soap available. I’ve submitted written feedback to management twice and spoken to reception staff on several occasions, but unfortunately, there’s been no improvement. There was no soap yesterday, and again this morning. It’s quite inconvenient not to have soap available, especially in a facility that promotes hygiene and wellness. If the dispensers cannot be consistently refilled, I suggest removing them altogether and clearly communicating to patrons that soap will no longer be provided. This way, individuals can bring their own and adjust expectations accordingly. This issue has occurred at least 10 times in the past two months—this is not an exaggeration. I hope this feedback is reviewed seriously and that some accountability is taken to resolve the matter. Cheers, A long-time member

4 /5 zlata dadov: I really enjoy going to the hydro pool/sauna and spa. I have been going often due to knee surgery and its good for my recovery. My issue is that I see people enter the pool exactly how they came out from their car, fully dressed in abaya and a hijab. I understand that this is part of their religion but I thought the reason why they have showers near the pool and spa area is too shower first before entering the pool. Or is this different for certain clients/patrons. Thanks for your reply but free weeks later I still see the same people entering the pool fully clothed from car to pool. Im going to change my rate down to a one star. In the past few weeks I noticed no cleaning had been done. Showers are disgusting,dirty and moldy. Dirty nappies and dirty feminine products left on the floor. The change room bench seating was covered with white power, I believe this is toxins used to kill ants, cockroaches and other insects. Please if your going to use this do it after hours and then wipe down the benches for people to be able to dress themselves. The hydro pool is constantly cold even after it being fixed. The life guards need to be more vigilant about younger children, teens going into the hydro pool and splashing while clients/patrons are trying to do gentle exercise.I go there everyday I constantly hear people complaining and stating that they have emailed complaints through, but nothing gets done about the very poor hygiene the complex is left in. Very disappointing ☹️

5 /5 Matra Sou: Visited today and had a great experience at Casey Race. I really liked that there were power outlets in the men’s change room so I could use my hairdryer. The spas, saunas, and shower areas were clean, and there were communal showers as well as private stalls, which was good. Pricing was reasonable. I didn’t swim this time, but the kids/swimming area looked spacious and very clean, with a good mix of older and younger swimmers. Friendly vibe and an easy visit overall. Highly recommend.

1 /5 Rachel Harrison: I frequented the gym this morning. The equipment was plentiful and in working order. However, the casual rate was rather excessive, to then realise Id paid for the pleasure of watching a grown man parade around the weights room lacking any social skills or gym etiquette what so ever. He was screaming at the top of his voice. He didnt have a normal speaking register, just yelling. He threw his weights on the ground so hard that it felt like a herd of elephants were stampeding and then his mate thought it was ok to hold multiple pieces of equipment by leaving his phone and other belongings laying around. The staff didnt even blink an eye while this guy and his companion acted the fool for over an hour. Not once were they asked to be mindful of other users. From what I hear, this guys antics are a daily occurrence. Not a great first impression for this gym! My facial expressions captured by any cctv you might have will give your staff a right laugh, I couldnt believe what I was seeing and hearing!