Club Lime Hawthorn - Hawthorn (VIC)

1 /5 Solar Boroondara: A once excellent gym that has unfortunately deteriorated. It’s a shame to see management has sadly neglected essential maintenance and cleanliness, resulting in a disappointing and sometimes unsafe environment. Despite repeated concerns communicated to the friendly staff, there have been no noticeable improvements. The state of the equipment is particularly alarming. Key machines are either fully broken or in a precarious/clunky state, with some having been out of service for months. Other key signs of neglect: - Gym floor water fountain has been non-functional for almost a year - Noticeable damage to the drywall around the gym (sorry, an A4 bit of paper is not a suitable fix) - Adjustment knobs on cable machines have fallen off and have not been replaced - Carabiners for cable machine constantly go missing and take weeks to be replaced - Broken cable attachments are not replaced at all (I’m not even kidding, this morning there was only ONE stirrup handle attachment for the WHOLE gym) - Half the cables are missing their rubber cover / protection near the cable clip - Men’s bathroom floor is always covered in water, likely due to an unattended leak. - Majority of male lockers are missing doors or have broken locks - Toilet seat in the mens bathroom has been in disrepair for over a year. - Temperature control on main gym floor is extremely poor. Often same (or hotter) then outside temperature. - Mouthwash dispenser has not been refilled since it was installed - Missing hairdryer attachments have not been replaced - Broken plastic tubs and scattered screws and parts on the floor pose hazards. In addition to these issues, there is an overall lack of cleanliness. Floors and machines are layered with dust and grime, indicating a severe need for a professional deep clean. Please please please employ a regular maintainer and a deep cleaner. It’s a necessary step and critical for the health, safety and comfort of us members This is a call for urgent action to restore the gym to its former standard, which the members rightfully expect given the fees they pay. Sincerely, Members of South Pacific Hawthorn

1 /5 Chris Aone: Not a great gym. Super expensive. always messy and the toilets are filthy. The staff are lazy and very rarley there . There is a snap fitness and anytime fitness up the road. Both are much better value for money.

1 /5 Matthew Dean: My partner and I signed up for club lime at a time where a certain price, certain standard, and certain facilities were advertised. Since joining, the price has increased while the standard has decreased. More than that, a sauna was promised and not delivered. Classes have been cut back. PTs on the gym floor constantly interrupt sessions trying to win you over, even after repeatedly communicating you’re not interested. Dont be fooled, this is a bog standard gym charging you and advertising itself as though it’s more. Cancelling today.

1 /5 Gill Crowley: I recently signed up for a free trial at this gym as a potential new member, but unfortunately, the experience was extremely disappointing. After registering, I never received any follow-up or contact from the gym. I made multiple attempts to reach out – I called several times and no one answered. I also sent a text message, hoping for a response, but again, I was completely ignored. As someone who was genuinely interested in joining and potentially becoming a long-term customer, this lack of communication is not only unprofessional but also very discouraging. First impressions matter, and in this case, the silence spoke volumes. I was looking forward to trying out the facilities and getting a feel for the community, but instead I was left feeling like my interest didn’t matter. Based on this experience alone, I would not recommend this gym to others. Customer service is just as important as equipment and amenities, and unfortunately, this gym failed at the very first step.