Commonwealth Bank Craigieburn Central Branch - Craigieburn (VIC)

1 /5 Atif Bhatti Vlogs: Subject: Feedback Regarding Lending Specialist – Vikas Ahuja I wish to formally express my dissatisfaction with my recent interaction with your lending specialist, Vikas Ahuja, at the Craigieburn branch. On 13 August 2025, I spoke with the branch manager, who informed me that while the 25% Victorian First Home Buyer scheme had been exhausted, there was a 15% scheme available with a 5% deposit. I was told that Vikas Ahuja would contact me to discuss this further, and I had an appointment scheduled for tomorrow. However, today, out of the blue, Mr. Ahuja called me and, in an unprofessional and dismissive tone, stated that his manager had “lied” to me and that no such scheme existed. This was both arrogant and disrespectful. To make matters worse, I later confirmed on the official website that the 15% scheme does in fact exist. This interaction wasted my time, showed a complete lack of professionalism, and left me questioning the reliability of Commonwealth Bank’s service — despite being a loyal customer for many years. Such behaviour not only undermines customer trust but also reflects poorly on the branch. I believe this matter warrants serious attention.

1 /5 Silvasemon 12345678: Today was my worst experience; I waited for more than an hour and a half just to confirm my details. It shouldn’t be that hard, but due to a shortage of staff, my time was wasted.

5 /5 Rema Rema: Shout out to Ms. Linda! Thank you for always going above and beyond to cater to my needs whenever I need to transact on my company trust account. Your support, efficiency, and professionalism never go unnoticed. Truly appreciate you! @craigieburnbranch @melbourne

1 /5 Sarah Saleh: The experience was disappointing, and I would not recommend this place. Very slow service bad staff been waiting for 2 and half hours and they did not even care.