Diamond Story - Melbourne (VIC)

5 /5 Gemimah Henderson: We made the right choice using Paul for the resizing of an heirloom engagement ring and the creation of a matching wedding band. Paul is highly responsive by email (within 10 minutes, every time, to his credit), and is friendly, honest, professional and polite. I used another ring to size both the engagement ring and the new band. The engagement ring needed to come down by something like 6 sizes and Paul explained the process and made excellent suggestions for the new band, while I tried on options. The price was good, as we had done some research prior. Then, as promised, exactly 2 weeks later we picked up the two rings and they fit perfectly exactly as my other ring had done. They are extremely comfortable to wear and the heirloom ring was cleaned and now looks brand new. The jeweller even returned the part of the band that had been cut from the engagement ring and the new ring came with a nice ring box and warranty including future resizing. All in all, it was a great choice, we are so glad we went with Pauls services and would absolutely recommend him and use him again. Thank you Paul! The end result is exactly what we wanted and has made us both very happy.

5 /5 Sophie Metaxas: Paul was absolutely amazing every step of the way from choosing my diamond, getting the setting exactly how I wanted it and delivering a quality product. So happy and would highly recommend and purchase through him again.

5 /5 Joseph Saviour: Paul helped me source the diamond and design my partner’s engagement ring, and I couldn’t be happier with the result. He was patient with all my questions, quick to respond, and always professional. I really appreciated how transparent he was throughout the process, making sure I knew exactly what to expect at each step. The finished ring was delivered earlier than scheduled and turned out even better than I had hoped - both my partner and I absolutely love it. I’d highly recommend Paul to anyone looking for an engagement ring. We’ll definitely be returning to him for our wedding bands. Thanks, Paul!

5 /5 Bridgette Burgin: We recently had the pleasure of working with Paul to find the perfect engagement ring, and the experience was exceptional from start to finish. Paul immediately put us at ease with his expertise and was evident as he guided us through the options with patience and clarity. He took the time to understand our preferences and budget, ensuring we found a ring that was both stunning and meaningful without ever feeling pressured. What truly stood out was Paul’s honesty and genuine commitment to customer satisfaction. He provided clear, transparent advice and helped us make an informed decision without pushing for a sale. Thanks to his professionalism and care, we left with a beautiful engagement ring we’re absolutely thrilled with. We couldn’t recommend Paul more highly to anyone looking for a jeweller they can trust to deliver exceptional service and quality.

5 /5 Lachlan Hawthorn: I was recommended Paul at Diamond Story, and he did not disappoint. From our initial emails to in-person consultations, Paul guided me through the bespoke engagement ring design process with exceptional care. He provided CAD designs and the opportunity to view the loose diamond, showing great patience to ensure every detail was perfect - all at a highly competitive price. Paul is incredibly knowledgeable, transparent about pricing, and clear in explaining the process. My partner was absolutely thrilled with the quality and design of the engagement ring, which matched her inspiration photos perfectly. As an added bonus, Diamond Story also offers free ring resizing once per year. When it came time for our wedding rings, we explored other options but ultimately returned to Paul. Once again, his pricing was highly competitive, and his service was outstanding, right through to recommending a company for laser engraving. We purchased both our wedding rings through him and couldn’t be happier with the result. We highly recommend Paul and Diamond Story to anyone looking for quality, expertise, and great value!