5 /5 Matthew Wong: As a professional myself, I have dealt with many different insurance brokers, financial planners and mortgage brokers over the last 10-20 years. Florences professionalism and service has been second to none. I am always impressed by the work and research she has done for me in regards to my insurances, loans and investment plan, and clearly laid them out in her corresponding emails. Dealing with her for almost 4 years now, I can say that she is always trying to act at my best interest. Overall, my experience with Easy Refunds has been very positive and I would highly recommend them!