Elsternwick Specialist Hub - Elsternwick (VIC)

1 /5 Matthew Motherwell: Ive just moved to the area went there for the first time today absolutely the rudest people i have met not one person asked if I needed a hand when i did ask they looked at me as if i was dumb wont be going back

5 /5 Reza: I attended this branch twice. I had an issue with opening an account which another ANZ branch did not help at all. However, in this branch, Mrs Moleli solved my issue and provided a lot of information. The second time Mrs Hannah Nguyen helped me with some confusions with my home loan. She is very respectful, passionate and professional.

1 /5 Marie Candasamy Pillay: If I could assign a rating of zero, I would. The customer service provided by the woman at the middle standing desk in this branch on December 20, 2024, was unacceptable. This is not my first encounter with her (an Asian-looking woman), and each interaction has demonstrated her poor customer service skills, characterized by rudeness and a lack of interest in assisting customers. Her demeanor suggested that I was a nuisance, and she appeared more engaged with her phone than with my needs. When I requested assistance with my account, she informed me that she would address my request only after completing another task, despite being responsible for assisting me at that moment. I believe this branch needs to evaluate its staff, differentiating between those who are genuinely committed to assisting customers and those who exhibit a dismissive attitude. There is one employee who consistently provides excellent customer service and is always helpful. However, the overall standard at this branch requires significant improvement through staff training and performance reviews. If the Elsternwick branch is unwilling to prioritize customer service, it may be prudent to consider its continued operation, especially given the disrespectful treatment I have witnessed towards elderly patrons. I firmly believe this is the worst branch I have encountered. The rating on google demonstrate the service quality.

5 /5 Aswathy Ramabhadran: I got my ANZ plus account created and ready to go in 30 minutes. Brinal was extremely helpful and kind enough to answer all my queries. She also helped me make an initial deposit so that I can do all that on my own in future. I also found all the other staff at the branch keen to help and assist. For someone who is new to Melbourne it made all the difference. Thanks and I look forward to a great partnership with ANZ!

1 /5 Jacob Visser: This branch is horrendous. I’ve had the displeasure of dealing with them for the past few years and avoided leaving due to the work involved. With several loans, credit cards and business as well as personal banking involved I tried to avoid it. The staff are so unwilling to assist, argumentative and unable to communicate effectively it would be comical if they weren’t holding so much money. The manager Shawn, can be helpful depending on his mood but today I again experienced his unprofessional conduct. I’d recommend walking up the road to any number of other banks that are much better to deal with and will offer a far better service.