Ferntree Gully Suzuki - Ferntree Gully (VIC)

1 /5 Kylie Pegoraro: I purchased my car 3 years ago and thought this was a great dealership. Unfortunately 7 months after buying the brand new car, the battery completely died. I contacted the service department but was told i would need to pay for them to look at the car, so i just purchased a Century battery and had it installed by a friend who is a mechanic. I took the car for it’s 3rd year log book service and they tell me the battery is about to die. I quiered why this would be and they advised because it is 3 years old. I told them this is not the case as i replaced it 7 months after buying the car. They shut up and would not look into why the battery could be dying so quickly again. My partner has the exact same car and his battery hasn’t died. I have sent 4 emails through the “contact us” section on the website in the last month and NO ONE has contacted me back. I have been advised by someone else that this could be an issue with the alternator, which i would like some advice on from FTG Suzuki but no one will contact me back. I tried to call, but the option kept telling me “we can’t take your call right now” and hangs up. So here i am, writing a lengthy bad review to maybe get someone to pay attention to the fact that this car has an issue.

5 /5 speed_dev speed_dev: I would like to do a big shout out to Andy Parker of Suzuki Ferntree Gully. You have been amazing from responding to my general online inquiry up to when I picked up my car. You were forthright, easy to communicate and extremely pleasant. I enjoyed negotiating with you. I believe you were fair, honest and very patient. I look forward to dealing with you once again when I buy another Suzuki. I would highly recommend you get a raise or a bonus at least ;--). For those who would like to purchase a Suzuki, I would highly recommend you speak with Andy. I think it is worth the drive whether you are near or far this dealership. Andy, I am grateful for your patience, professionalism and friendliness. Please extend that to your team as well. - Cricket is running smoothly and quite enjoyable to drive.

5 /5 Kent Barlow: I just got back to our residence with my new Suzuki Jimny XL, which I purchased from Ferntree Gully Suzuki, the whole experience was lovely and memorable- the whole team at FTG Suzuki are very professional, knowledgeable, personable and accommodating....I was treated with the utmost of professionalism by my sales assistant Darcy, whom is extremely knowledgeable about the vehicles on the showroom floor and had a very relaxed attitude when we took the Jimny for a test drive giving me a sense of peace and calmness in testing the Jimny on the road...thanks Darcy and team at FTG Suziki for a very pleasant new car purchasing experience......I was also dealt with very professionally concerning the finance & insurance policy purchasing aspects of the whole vehicle purchasing experience... based upon my experience I had at FTG Suzuki, I would highly recommend to anyone looking to purchase a new vehicle, to head down and see the team at FTG Suzuki ... thanks again team....P.S. they have a great range of vehicle after market products on offer as well...

4 /5 Amanda Clinton: Great servicing department however NEVER trust the book and wait service. Been over 2hrs today, 10yrs ago my promised cap 1hr service took 4 and previously Ive waited 3hrs min. Hence having a support worker today to help keep me balanced. Its not 2hrs and Id still be sitting there. Good thing I had alternate transport. You wont get out before lunch.