FMS - South Yarra (VIC)

5 /5 Whitlam Malkoun: Using FMS is simply like clockwork. Always on time, never fails, and a great customer journey is completed once all is settled. A bit like the cherry on top! Highly recommended.

5 /5 Mark Gordon Mott: This is a legal firm and conveyancing practice which represents many of the banks. They represent AMP Bank and Bluestone Mortgages amongst others so loan documents for these lenders will be issued here. This used to be a popular settlement venue until the need for physical documentation exchange was made redundant by PEXA.

5 /5 Morgan Owen: I cant speak highly enough of FMS. As a solicitor firm acting on behalf of numerous lenders, they have consistently proven to be reliable and efficient, particularly when it comes to urgent settlements for our clients. FMS always goes above and beyond to ensure that settlements occur on time, no matter how tight the deadline. Their communication is top-notch, making them one of the best in the business. Theres always someone available to provide clear updates on a files status and whats required to keep things moving smoothly. This level of transparency and accessibility is invaluable in our fast-paced industry. One of the standout products they offer is FASTREFI. This innovative solution allows refinance loans to settle before the outgoing lenders discharge sign-off, with FMS handling the rest. This means our clients can move to better loan terms more quickly, without the hassle of dealing with retention teams from the outgoing lender. Overall, FMS is an exceptional partner, and we highly recommend their services!

1 /5 Cameron Macmillan: First Mortgage Services didnt just drop the ball here and our dealings with them have caused our family extreme distress. FMS please take action and audit your company procedures and fix the problems that plague your company. Its not fair that you continue to treat people in such a disgraceful way. We are out of pocket substantially because of your complete and utter lack of ability to do your job and total disregard for the urgency to fix the mistakes you made. We missed settlement and it took 2 solicitors and our broker to continuously chase this for days, going around and around in circles, before you managed to simply fix the mistake. Absolutely appalling on so many levels.

1 /5 Lloyd Chee: Disgrace of a company, horrendous customer service, no understanding of urgency or timelines, appalling communication, atrocious processes, incompetent staff, hopeless escalation process and dreadfully lazy and could-not-care-less attitude in their services. They repeatedly asked for the same information that was provided, claiming they are certain they did not have it, and then after a few days say that whoops they actually had it all along but they missed it. Such incompetence. We missed settlement, will likely rack up $5,000 or so in costs as not settled on time, couldnt get an answer from FMS, pitiful email responses saying they will do what they can but refusing to provide a timeline or definitive day for settlement. Our solicitors who deal with dozens of settlements, said their entire office is appalled by the laissez-faire attitude of FMS staff, who didnt have any urgency in their actions, as there have been multiple clients who had the misfortune of having FMS who have ALL failed to settle on time with a 100% missed-settlement rate. Good luck to anyone who uses FMS, be prepared to rack up late-settlement fees, penalties, interest and surcharges.