Freeway Fitness - Eumemmerring (VIC)

5 /5 sakina nanaz: I am quite surprised by some of the negative reviews regarding customer service, I have been a member of this gym for approximately two months, and my experience has been entirely positive. The reception staff are consistently courteous, professional, and welcoming. The manager also demonstrated excellent professionalism and handled a situation with great care and efficiency. Overall, I am very satisfied with the level of service and the atmosphere at this gym.

1 /5 James Peterson: I used to train here years ago, and even back then, the place had major issues. Talking to family who still go (only because they’re locked into contracts), it sounds like nothing has changed. The management still hides behind policies, the staff act like they’re doing you a favour just by talking to you, and the whole environment feels tense and unwelcoming. What really gets me is how little they care about members. There’s zero professionalism — you raise a concern and it gets brushed off. The cleaner’s behaviour has made multiple people uncomfortable, yet management seems to ignore it completely. It’s also no surprise they were investigated by Consumer Affairs Victoria years ago for dodgy membership practices. Honestly, the culture feels the same now — all about trapping people into payments, not building a community. They’ll probably reply to this review trying to shame or discredit me like they’ve done to others instead of owning their mistakes. That’s their pattern. I left years ago and haven’t looked back. The best decision I ever made was walking out of this place.

5 /5 Sumaia Abdullahi: I’ve really enjoyed my experience at this gym. The facilities are great, especially the sauna and spa, which make it easy to relax after a good workout. The staff members are always kind, friendly, and welcoming, which creates such a positive atmosphere. One small suggestion would be to add a few more machines, such as a stepping machine, to give members even more workout variety. Overall, it’s a wonderful place to train, unwind, and feel supported. Highly recommend!

1 /5 Abdullah Majeed: I was a member of Freeway Fitness years ago, and leaving was one of the best decisions I’ve ever made. The place has always felt toxic — the managers and reception staff are rude, dismissive, and never genuinely helpful. They act like members are a problem rather than paying customers. I still have over ten family members who go there, and every time I see them, there’s another story about rude treatment, shady management, or how impossible it is to get help. The only reason they’re still there is because they’re trapped in contracts and thought the price was worth it — but every single one of them plans to leave the day their contracts end. That says everything. This isn’t a one-off issue either. Freeway Fitness was previously investigated by Consumer Affairs Victoria for breaching consumer laws and unfair membership practices — and from everything I’ve seen and heard, it doesn’t seem like much has changed. The culture here is built on control and image, not care or professionalism. Staff are pressured to post fake 5-star reviews to drown out honest feedback, which explains why the public image never matches the reality. I haven’t trained there in years, and I’ve never felt so free. I fully expect the gym will reply to this review with something defensive or shaming — that’s what they usually do — but these are my honest experiences and observations. If you value respect, honesty, and a healthy gym environment, look elsewhere. You’ll thank yourself later.