4 /5 Greg Cain: Generally very pleased. Initially I felt a little lost as my solicitor changed and not a lot of information was passed on to my new solicitor. However, once things settled down, I found the communication was very good. The support staff in particular were excellent at following up on things or getting me information if I had concerns. The solicitor who represented me seemed to be genuinely interested in how things affected me and if I understood exactly what was happening. In addition, my barrister was excellent. He was personable and made sure everything was explained to me and that I was happy with the direction in which things were moving. I was consulted at all times, and we all had a frank discussion before settlement. Considering my age, etc, I think we achieved a good result, and both Pauline and Scott were happy to reduce their fees so that I could obtain a better overall monetary figure. I very much appreciate their efforts on my behalf.

